Hauraki Plains Health Centre – On the path

The owners of Hauraki Plains Health Centre were considering walking away from their practice rather than face burn out when the Health Care Home offered them a vision of a sustainable way forward. Dr Antony Smit, who owns the practice with his wife Bronwyn, said: “We face all the same issues any other practices face as well as the overwhelming health needs of an ageing population.

Change from the Old School relieves the pressure

Nikki Sargent is Operations and Services Manager at Northcare, one of the original pilot sites for Health Care Home, she says while things aren’t every going to stop being busy, the model enables them to deal with the pressure better.

Cool, Calm and Collected – transforming reception

Janice Phillips is a Medical Centre Assistant at Northcare and says adopting the Health Care Home model has improved things for staff and patients alike. Janice worked as a medical receptionist prior to becoming and MCA and feels the enhanced role helps greatly with patient flow freeing up clinical time and enabling patients to get better care.