Our Practices

Pinnacle Health Care Home Practices

15 practices throughout our region have adopted the Health Care Home model to date, providing care for over 100,000 patients. We put a hold on new practices adopting the model whilst we focused on developing our brand new patient information system, Indici, that is a core enable. Now that has gone live we have an ambitious programme of growth.

The practices are a mixture of urban and rural, large and small practices and include very low-cost access (VLCA) practices, which shows how easily Health Care Home can be adapted to fit an individual practice’s needs.

We have developed a dynamic Health Care Home practice community, holding regular peer groups to share best practice, experiences and overall learning. Our discussions also help to inform the development of the model as we trial new ways of providing the core elements and monitor the outcomes. All our practice teams feedback how useful this is for them in implementing the model locally. Once a year, we hold our Pinnacle Health Care Home Symposium, reviewing model outcomes, new developments and opportunities for networking between the practice teams.

So How Does a Practice Make the Change?

The Health Care Home team work closely with a practice over three phases of model implementation

A non-financial and financial modelling process to assess the opportunity and financial viability of the model to inform the owner’s decision

A series of workshops with the practice team to create their own implementation plan based on delivering the model outcomes and national standards.

Ongoing support and review to embed the model as business as usual

It takes, on average, 18 months to two years to make a successful change.

National Roll-Out of the Health Care Home and the New Zealand Health Care Home Collaborative

Other networks in New Zealand are rolling out this model too with over 128 practices having made the change. We have partnered with Pegasus Health in Canterbury, Compass Health in Wellington and Procare in Auckland to form the New Zealand Health Care Home Collaborative. The Collaborative, governed by a Board representing the Ministry of Health, PHOs, DHBs and consumer organisations, has set the standards for a Health Care Home practice and is working with the Royal College of GPs on accreditation. It will also facilitate ongoing evaluation, shared learning and development of supporting resources. Other PHOs adopting the model are now joining the Collaborative for support and accreditation.

Please contact us if your would like more information or would like to join the Collaborative.

See Our News Section for Updates

Medical centres across New Zealand are getting busier and these exciting changes will ensure patients receive high-quality health care for future generations.

Dr David Nixon

Taupo Medical Centre

Additional support in our team will ensure the nurses and GPs can spend better quality time with patients.

Dr Giles Turner

Taupo Medical Centre

Patients can choose the most convenient way for them to interact with health care providers.

Dr Mike Tombleson

Lake Surgery

The online patient portal is a new way for patients to manage their health anytime and anywhere, similar to why internet banking has become so popular.

Dr Rene Lenoir

Pihanga Health

Health Care Home Practice
Commenced Model
NorthCare Pukete Rd / Thomas Rd PHCL Ltd 2011
NorthCare Grandview PHCL Ltd 2011
Mercury Bay  Medical Centre Private 2011
Health Te Aroha Private 2012
Waihi Beach Medical Centre PHCL Ltd 2013
Tokoroa Medical Centre Private 2013
Coromandel Family Health Centre Private 2014
Taupo Health Centre Private 2015
Avon Medical Centre PHCL Ltd 2016
The Lake Surgery Shared 2015
Pihanga Health Shared 2015
Taupo Medical Centre Private 2015
Victoria Clinic Private 2015
Hauraki Plains Health Centre Private 2016
Strandon Health Private 2018
Regional Health Care Home Coverage