The Health Care Home Team

Helen Parker

Helen Parker

Health Care Home Strategic Development

Helen has a wealth of clinical, managerial and general practice development experience. Prior to joining Pinnacle in 2014, she was supporting the development of new models of general practice in the UK and a Senior Fellow with the health policy think tank, The Nuffield Trust. Leading the Health Care Home Programme, Helen is now focusing on further development of the model. She also provides consultancy services to other organisations exploring or implementing the Health Care Home model.

Bevan Bayne

Bevan Bayne

General Manager

Bevan leads the Health Care Home team. He works with practices from the time they decide to adopt the model to it being as business as usual. He leads many of the workshops with practice teams and is responsible for overall implementation.
Bevan brings a wealth of senior leadership and change in management expertise to the team along with broad sector experience in the education, marketing, child protection and aged care sectors.

Zoe Pickering

Zoe Pickering

Programme Facilitator

Originally from the UK,  Zoe has worked within Pinnacle since 2014. Zoe has a passion for Continuous Improvement and all things LEAN. Amongst providing general support she works with Health Care Home practices to implement the EQIP (Excellence and Quality In Practice) framework and ensure it becomes business as usual for them.

Helen Thomas

Helen Thomas

Programme Facilitator

I started with Pinnacle in 2008 and has held various roles over the years. Prior to joining Pinnacle I managed a rural practice on the coast. I currently work in the Health Care Home team helping remodel the way general practice is delivered across our network. I enjoy working with our practices and ensuring our focus here at Pinnacle is on both our patients and the practices we support.

Hilde Mullins

Hilde Mullins

Nursing Service Development

Hilde supports the nursing and medical assistant centre workforce to develop their contribution to the Health Care Home. She supports team collaboration and shared leadership to facilitate a more proactive manner working with their enrolled population to meet their needs. Hilde leads the nursing workshops as practices develop their own implementation plans.

 

Ngaire Signal

Ngaire Signal

Programme Facilitator (Nursing)

Prior to starting work for Pinnacle MHN, in 2011, Ngaire worked as a registered nurse and nursing team leader in general practice for 15 years. This allowed her to gain a sound understanding of how general practice works and contributes to primary health care. Ngaire began the Pinnacle MHN role of nurse liaison from 2011-2015. Ngaire leads the health planning element of the Health Care Home model

Earnest Pidakala

Earnest Pidakala

Operations Lead

Awesome bio coming soon

Harriet Dixon

Harriet Dixon

Programme Facilitator

Harriet supports general practices to adopt the Health Care Home model of care. Coming from a background in customer experience, change management and programme facilitation she has the experience to help guide general practices through the implementation of the model. Harriet leads our activities within the Patient Partner Framework.

Rebekah Doran

Rebekah Doran

GP, Northcare Pukete Road

Rebekah is the clinical director across the three Northcare practices, a GP liaison in the Waikato region and a facilitator for the GP education pods. Rebekah is involved with supervising and teaching of registrars and PGY2 doctors. She brings a variety of expertise from her many roles, including being a GP owner in Raglan for 10 years.

Hayley Scott

Hayley Scott

GP, Health Te Aroha

Hayley is a Director at Health Te Aroha. The practice was an early adopter of the Health Care Home and is now business as usual for the team. It was featured as a case study in the 2018 Ernst and Young Evaluation.  Hayley is a regular presenter at our Open Days and supports new practices to make the transition.

John Morgan

John Morgan

GP, NorthCare Pukete Road

 

John is a GP at our first Health Care Home practice, NorthCare Pukete Road. A previous practice owner, John supports the development of the Health Care Home model and GPs to make the change within their practice.