The Health Care Home Team

Helen Parker

Helen Parker

Director, Ventures Ltd. Health Care Home Strategic Development

Helen has a wealth of clinical, managerial and general practice development experience. Prior to joining Pinnacle in 2014, she was supporting the development of new models of general practice in the UK and a Senior Fellow with the health policy think tank, The Nuffield Trust. After leading the Health Care Home Programme, Helen is now focusing on the Health Care Home model of the future,building on the current model and developing it further. She also provides consultancy services to other organisations exploring or developing the Health Care Home model.

John Morgan

John Morgan

Medical Advisor

John is a GP at our first Health Care Home practice, NorthCare Pukete Road. A previous practice owner, John works for two days a week supporting the team and GPs making the change within their practice.

Nick Binns

Nick Binns

Medical Advisor

Nick is a GP at NorthCare Grandview and a previous practice owner in Picton. He was involved in the early adoption of the model in 2011. Nick also supports the implementation of the Health Care Home within practices and works with the clinical teams to make the change.

Bevan Bayne

Bevan Bayne

General Manager

Bevan leads the Health Care Home team. He works with practices from the time they decide to adopt the model to it being as business as usual. He leads many of the workshops with practice teams and is responsible for overall implementation.
Bevan brings a wealth of senior leadership and change in management expertise to the team along with broad sector experience in the education, marketing, child protection and aged care sectors.

Hilde Mullins

Hilde Mullins

Nursing Service Development

Hilde supports the nursing and medical assistant centre workforce to develop their contribution to the Health Care Home. She supports team collaboration and shared leadership to facilitate a more proactive manner working with their enrolled population to meet their needs. Hilde leads the nursing workshops as practices develop their own implementation plans.
Hilde is one of three Pinnacle Nurse Leads who share the network nursing leadership portfolio, whose responsibilities are to ensure the nursing contribution to primary care is responsive, adaptive and able to influence and take advantage of the latest technology and systems changes to ensure patients and their whanau are able to interact in a way that supports self -management and wellness

Ngaire Signal

Ngaire Signal

Programme Facilitator (Nursing)

Prior to starting work for Pinnacle MHN, in 2011, Ngaire worked as a registered nurse and nursing team leader in general practice for 15 years. This allowed her to gain a sound understanding of how general practice works and contributes to primary health care. Ngaire began the Pinnacle MHN role of nurse liaison from 2011-2015. This involved providing professional leadership and peer support for nurses, participating in formalised practice team support and supporting the implementation of local, network and community-based clinical projects. Her current role has the primary purpose of supporting practices with the skills and knowledge needed to implement proactive health planning for high care needs patients, as one of the core elements of the Health Care Home.

Helen Thomas

Helen Thomas

Programme Facilitator

Helen supports Health Care Home practices to embed the elements of the model once the introductory workshops have been completed.  She also helps practices with any traditional business as usual support. This can be wide and varied and includes annual quality plans, Foundation Standards accreditation, administration and management queries.  Helen keeps all the practices on track with meeting their health targets

Kim Wright

Kim Wright

Programme Facilitator, Taranaki

I have been with Pinnacle Midlands Health for three years. I have been supporting a number of local Taranaki practices, especially in the coastal and South Taranaki areas. I have recently joined the Health Care Home team as a local support person working alongside the Health Care Home practices in our region.

Zoe Pickering

Zoe Pickering

Programme Support

Zoe provides the Health Care Home team and practices with administrative and analytical support across all aspects of implementation. She takes a lead role in maintaining practice action plans and leads the administration of the Health Care Home Leadership Programme.

April McFarland

April McFarland

Performance and Quality Lead

April has recently joined the team as our Performance Lead to measure and report on quality outcomes of our practices. She is an experienced midwife and nurse with leadership and change management skills which supports her well for this role. April is leading the Patient Partner Framework which will provide evidence and evaluation of how patients experience their care within the Health Care Home environment. April is also a qualified Kaizen practitioner.